Oct 10, 2018 08 common interview question and answers job interview skills duration. The night audit processes transactions from every subsystem in the sumit front office system. Monitor audit journals and reports from front office computer system and point of service. The degree of scrutiny required during the hotel night audit process depends on the frequency of errors and volume of transactions to be checked. Due to nature of the work a night audit is stared at the night the last shift and finished in the next early morning.
The distribution of night audit reports is the final step in the night audit routine, and is important to efficient front office operations. The night audit process the night audit process focuses on two areas. Salary estimates are based on 2,991 salaries submitted anonymously to glassdoor by front desk night auditor employees. With computerised accounting it can be carried out at any time during the day. The night audit is the control process whereby the financial activity of guests. The main purpose of front office audit is to verify the accuracy and completeness of the guest and nonguest accounts. Nov 29, 2018 night audit or dayend process in hotels 1. It is recommended that you do not close the web browser or the report viewer tab before the reports display.
Front desk night auditor night cashier job description. In onq, select night audit from the pull down menu titled other functions see fig. While sound front office practice dictates that transactions be posted to the proper accounts as they are received, the night auditor must confirm. Pdf role of night audit on the perspective of hotel bengal. Indicate the status of front office activities and operations. A night auditor s job description is a mix of that of a customer service representative and of an accounting clerk. The hotel night audit process varies with the size and type of hotel, and can include front desk, customer service and maintenance duties. Before the implementation of automated front office systems, the most convenient time to perform the audit was during the late evening and early morning hours, this helps the front office personal to work with minimal interruption and also most of the hotel outlets and. What is night audit in hotel procedure, functions and. Conduct a night audit this unit deals with the skills and knowledge required to conduct a night audit in a range of settings within the hotel and travel industries workplace context.
A night auditor handles late night checkins, manages guest requests and accepts reservations. The night auditor is responsible for the preparation and distribution of all night audit work, which includes balancing, adjusting and reconciling all daily transactions. Although there is typically no formal education requirement to obtain a. Night audit reports will automatically generate and display onscreen in a cloudpm report viewer. This section covers instructions on completing the night audit process.
The hotelogix night audit reports are generated daily. We also offer full function interfacing to eliminate the need for manual data input of outlet revenues. The audit process is based on three principles of systematic auditing. He also must make a note in the system that the customer did not show up so there are no issues when the noshow is charged a fee.
Average rate, revenue per available room revpar, occupancy percentage, usage of package plans and other marketing programs. Figure is a sample of a night audit report of all financial activities of the day. A night auditors job description is a mix of that of a customer service representative and of an accounting clerk. Tracks room revenue, occupancy percentages, and other front office operating statistics. The hotel front office audit, also known as the night audit, is generally performed during late evening hours, when hotel front office auditors could work with minimal interruption.
Collect the reports from the printer and distribute according to the night audit reports policy see procedure. Jerry, as the night auditor of a hotel, is responsible for completing a number of administrative and financial tasks to ensure the accuracy of hotel accounting at the end of. Creately diagrams can be exported and added to word, ppt powerpoint, excel, visio or any other document. Stopping point for accounting in the hotel business. The night audit is the control process where all financial activity both cash and credit of guests accounts is recorded and balanced. What is night audit in hotel procedure, functions and reports how. A night auditor is a special desk clerk who is responsible for performing the process of night audit. Job specification of front office team members 19 2. The night audit itself is an audit of the guest ledger or front office ledger. Night audit or dayend process in hotels linkedin slideshare. Learn english with lets talk free english lessons recommended for you. Jan 02, 20 erik weller of itesso explains the night audit for hotels itesso enterprise lodging systems night audit. Front office management night audit auditing is nothing but conducting financial inspection of the organization. Developing and operating an effective communication system with front office staff.
The night audit process described in this chapter provides information on performing the night audit with a property management system. A night auditors job duties include ensuring the accuracy of hotel accounting records each night, at the end of the business day. For a hotel business, the finance management starts at the front office. Currently this role will be required 2 nights per week, in addition coverage of annual leave as required. The position of night auditor is under department of the front office. Hotel front office management courses with reference manuals and examples pdf. Front office manager or accounting department position summary checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel s financial records. While the first of these factors related to the quality of front office work, the second corelates with the size and complexity of the hotel. The routine helps guarantee the accuracy, reliability and thoroughness of front office accounting. We save those details in folio history providing an audit trail of every change made in the system. This position also includes checking in and checking out guests who arrive or depart after 11. You will generally want to begin audit once all of the arrivals for the night have checked in.
A night auditor is a hotel employee who typically handles. Example resumes of night auditors incorporate such skills as operating specialized vehicles to transport consumers and power chairs to and from appointments, and keeping a. They assist guests with their overnight requests and balance accounts leftover from the day shift. This process tracks charges and payments debits and credits and the. Night audit is a financial operation that is executed at night in a hotel where operational activity runs for 24 x 7 following three consecutive work schedules by front office personnel. Front office cashiering and preparation of night audit free download as powerpoint presentation. Night auditing is actually the audit process of taking inventory of the days work. What you mean by night auditor at hotel management and.
Asking the night auditor candidate about their education and training lets you be sure that they really know how to audit a hotels books. The primary focus of this job is to provide outstanding guest service while performing end of day duties that include balancing the revenue and expense transactions that occurred during the day. Most hotel revenue outlets are closed during late hours allowing the night audit to include all revenue department transactions. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel s financial records. Informed managerial decisions can be made if all night audit reports are completed accurately and delivered on time. Though most night auditing positions do not require any specific certifications or licenses, it is still a good idea to ask this question. Call it the end of day process, or front office night audit process, hotel night audit is a significant part of a hotels accounting section. Hotel night audit process bng hotel management kolkata. Night auditor is not the same in all hotels but in general he is the one who aware and adhere to all accounting policies and procedures and ensure accuracy of guest bills, balance the cashier at the close of shift and resolve any discrepancies in cash float balancing, analyze rate variance report to ensure correct room rates and revenue control, run a credit check report on each shift and. Identify the role of a night auditor performance criteria 1.
Any mistakes made during the day are corrected and balanced. Front office day end night audit process product tutorials. The night auditor has many responsibilities in addition to preparing the night audit report. The night audit process in hotel front office management. The front office audit front office automation front office software modules of a front office system can be interfaced with pointofsale equipment, call accounting systems, inroom entertainment devices, and other revenue sources for timely, accurate, and automatic postings to electronic guest and nonguest account folios. This process updates the revenue and market statistics and posts nightly room charges. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. The night auditor in hotel front office management tutorial. Night auditors perform front desk and accounting duties for hotels and other lodging establishments. Nov 05, 2014 date rollover happens, that is, the active date of working changes over to the next day while the current days account gets locked.
Sumit front office system night audit property management. Call it the end of day process, or front office night audit process, hotel. A stopping point for ending the business day and beginning the audit usually around 1. Below is the list of reports that automatically generate from the night audit process. Duplicate reservations misspelling of guest name and or reserving them front office or system entry errors front office forgetting to cancel properly a reservation post room rates and taxes. Department detail and summary report, daily operations report, high balance report, and etc. This will need to be completed by 5am at the latest. Day closing or night audit process in hotels and resorts sop for night audit. The night audit process ends with the reports for the day called night audit reports, that summarizes the transactions and the resulting collections for the day. The night audit process the night audit is not one of those reports that is put on the shelf and forgotten. Night auditor works independently at night and remains in constant contact with the night lobby manager in case of any administrative proceedings. Front office cashiering and preparation of night audit. A night auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. The front office audit is usually referred as night audit because hotels generally perform it during the late evening hours.
Hotel night audit end of day process hotels resorts. The night audit process in hotel front office management tutorial. Night audit editable flowchart template on creately. Posting room rates and taxes takes place typically. You can edit this template and create your own diagram. Ppt night audit powerpoint presentation, free download id. The night audit report is usually organized to meet the needs of a specific lodging establishment. The night auditor reports to the general manager and serves as the face of the new hilton garden inn to guests throughout the third shift. Use pdf export for high quality prints and svg export for large sharp images or embed your diagrams anywhere with the creately viewer.
This part also introduces the primary tool that runs. Perform adjustments and corrections and rectify all computer problems that occur during night shifts. Front office night audit process in hotels the front office audit normally alludes as night audit since lodgings, for the most part, perform it during the late night hours. It is important to note that learning the mechanical or hand method of doing the night audit will assist the front office manager in understanding the intricacies of following a paper trail of guest and. At the front office what does end of the day refer to. It is a statistical list of previous days occupancy. Night audit checklists generic 1715 marin management, inc. Ppt night audit powerpoint presentation, free download.
The night auditor in hotel front office management. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Front office management i about the tutorial front office management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Some general managers might require more financial data than others. Count the keys in the slot for hotels using manual metal keys. Sumit condominium system night audit css hotel systems. The night auditor acts as a communication link between the guest and hotel operations during the 11. A night auditor works overnight in hotels and other lodging establishments, performing front desk and accounting duties. In other words, it is the activity of checking and confirming that whatever transaction has been done during the day is correct and complete. The night audit process while doing so, the night auditor shall pay attention to the following points. Night audit duties in customer service include handling the reservation process. Front office management night audit tutorialspoint.
Goal of preparing the night audit report in hotel front. This menu is used to close the current days revenue for the hotel. Night audit process accounting software pms system. The night audit process in hotel front office management the night audit. Using property management software, the night auditor reconciles. The night audit is the control process whereby the. Example resumes of night auditors incorporate such skills as operating specialized vehicles to transport consumers and power chairs to and from appointments, and keeping a daily log of medication disbursements. Importance of night audit reports in a hotel by hotelogix blog. Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the guest ledger summary and the daily. How a cloud pms simplifies the night audit process in hotels. Filter by location to see front desk night auditor salaries in your area. The night audit routine accumulates all transactions in every system, automatically posts daily report transactions, and produces a complete set of night audit reports. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Also referred to as front office audit, it consolidates all the transactions.
Discovery and correction of front office accounting errors through the crossreferencing process. Each system produces an audit trail, and creates daily report transactions all at the push of a button. It can also be defined as the collection of all guest folios, the billing receipts for currently registered guests. The night audit menu is used located in the front office module.